Frequently Asked Questions

Registration & Account
How do I create an account at Kosmonaut Online Casino?

First of all, please click the SIGN UP button at the top of the page. Fill in the simple registration form and click Registration. You will receive a confirmation letter to the email address you entered with a verification link to activate your account.

I haven’t received the welcome letter with the verification link. What should I do?

Some email service providers may classify our emails as "Spam" and may send our messages to your "Junk Mail" folder. Please add our email address to your list of contacts.

What should I do if I forgot my password?

Please click on the Forgot Your Password? button in the Sign In block on the top of the page, enter your email, and we will send you password reset instructions.

Who can play at Kosmonaut Online Casino for real money?

Players must be at least 18 years old to play for real money. There is no age limit to play in demo mode.

How do I create an account at your Kosmonaut Partners Affiliate Program?

To register, please follow the link to our affiliate program website. Next, click on the REGISTER button in the upper right corner of the page. Then click on the "Create Affiliate" link and take your promotional materials – it's done! Earn with us! One partner can have multiple Affiliate Profiles. Each account is assigned to a unique URL link, that the affiliate can use for promotion. This link may be used as it is or coded into an Affiliate Banner. For further information about our affiliate program, please e-mail us at partners@kosmonautcasino.com.


Deposits & Withdrawals
How do I deposit?

You have many options for making a deposit - payment cards, e-wallets and many others. Click on the "Deposit" button at the top of the page to proceed further to make a deposit. You can get more information about deposits by following the link Payment methods.

How long does it take for deposits for show in my account?

Immediately after the funds are transferred, they will be displayed in the "Balance" section in your account.

How can I withdraw my winnings from my account?

Money can be withdrawn to a bank card or electronic wallets. Just click on "Withdraw" in your account and follow the instructions. Important: You are not required to withdraw money after each game, you can do it in the next gaming session. You can read more about the rules for withdrawing money by following the link Terms and Conditions.


Games
Some games run slow with lags.

Such situations usually occur if the Internet connection is bad. Good Internet speed is important during the game, so it's best to turn off other applications that use the Internet whenever possible.

Can I play from my mobile phone?

Sure! Go to our website from your phone and enjoy the game anywhere. All games are mobile-friendly.

What should I do if I have problems with games while I am playing on mobile phone or tablet?

The reason may be that your device model no longer supports some games. Write to us at: contact@kosmonautcasino.com, indicate the details of your model, version of the operating system and browser, so that we can consider in detail what is the reason and solve this problem.

Are the games fair?

At Kosmonaut Online Casino we hold fair gaming to the highest standards and work only with fair and responsible gaming providers. All games hold necessary Random Number Generation certificates and Kosmonaut Online Casino is certified and licensed by the Curaçao gaming committee. Payouts for all games are also standard for the gambling industry and are between 94 – 98%.

What if I have bad Internet connection?

If the game freezes while you are playing, your latest game round may stay unfinished. There is one exception – the games involving multiple players.


Bonuses
How can I claim the Welcome Bonus?

You only have to make a deposit of any amount above 20 EUR and the Welcome Bonus is added automatically.

Is it possible to withdraw the bonus?

Yes, there is such an opportunity after certain conditions are met. If you request a withdrawal without fulfilling the wagering requirements for the bonus, both the bonus and the winnings will be cancelled. Bonus wagering conditions are here on the Bonus Terms and Conditions page.

Where can I find my bonuses?

To check your bonuses, go to the "Bonuses" tab in your account. Also, bonuses are separately displayed in the "Balance" tab.


Privacy & Security
Is all my information secure at Kosmonaut Online Casino?

Sure! We use the best and most innovative technologies, protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private. You can find more information here on Privacy and Security page.

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